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[31588f42] docs: document SuperOffice Service/Ticket module and categories

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2026-02-28 18:34:33 +00:00
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connector-superoffice/README.md
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@@ -295,6 +295,18 @@ python3 connector-superoffice/create_sale_test.py
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This script finds the first available contact in the CRM and creates a test opportunity for them.
### 18. Service & Request Management (Tickets)
The Service module handles incoming requests and support cases. For Roboplanet, specific categories are used to manage leads and partner interactions.
**Key Categories (Roboplanet):**
* **Lead Roboplanet (ID 46):** Incoming potential leads.
* **Vertriebspartner Roboplanet (ID 47):** Communication with partners.
* **Weitergabe Roboplanet (ID 48):** Internal handovers.
**Data Structure (Entity: `ticket`):**
Tickets are linked via `contactId` and `personId`. They can also be associated with a `saleId` to provide a 360-degree view of a deal including its technical support questions.
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This is the core logic used to generate the company-specific opener.