docs(so-api): [31188f42] Diagnosis of email sending blockade & cleanup
This commit is contained in:
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SUPEROFFICE_MEETING_PREP.md
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80
SUPEROFFICE_MEETING_PREP.md
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# Vorbereitung für SuperOffice Meeting: API E-Mail-Versand (Shipment)
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**Datum:** 05.03.2026
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**Teilnehmer:** Christian Godelmann (RoboPlanet), Frau Grilnberger / Herr Eberhard (SuperOffice)
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**Thema:** Fehlende Berechtigung für automatisierten E-Mail-Versand via API
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---
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## 1. Ausgangslage & Ziel
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Wir haben die **GTM-Engine** (KI-basierte Anreicherung) erfolgreich an SuperOffice (Tenant `Cust26720`) angebunden.
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* ✅ **Lese-Zugriff:** Funktioniert (Webhooks, Person/Contact lesen).
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* ✅ **Schreib-Zugriff (Daten):** Funktioniert (UDFs schreiben, Sales erstellen).
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* ❌ **E-Mail-Versand (Shipment):** Schlägt fehl (500 Internal Server Error).
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**Ziel:** Der API-User (Client ID `0fd8...`) soll automatisierte Erstkontakt-E-Mails ("Shipments") im Namen des zugewiesenen Vertriebsmitarbeiters versenden können.
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---
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## 2. Diagnose-Ergebnisse (Live-Test vom 05.03.2026)
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Wir haben eine Tiefenanalyse mit Admin-Rechten durchgeführt. Hier sind die harten Fakten:
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### A. Identitätsproblem (Ursache)
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Der API-User hat keine verknüpfte "Person" im System.
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* **Request:** `GET /api/v1/Associate/Me`
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* **Response:** `500 Internal Server Error`
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* **Bedeutung:** Das System weiß nicht, "wer" der API-User ist. Ohne Identität können keine personalisierten Aktionen (wie E-Mail-Versand) ausgeführt werden.
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### B. E-Mail-Versand (Blockade)
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Trotz aktiver Marketing-Lizenz (ShipmentTypes sind abrufbar) scheitert der Versand.
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* **Test:** Erstellung eines `Shipment` Objekts (Type: Email).
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* **Response:** `500 Internal Server Error`
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* **Log-Auszug:**
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```json
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{
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"Error": true,
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"ErrorType": "NullReferenceException",
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"Message": "Object reference not set to an instance of an object.",
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"Source": "SoDataBase"
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}
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```
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*(Hinweis: Der Fehler deutet darauf hin, dass interne E-Mail-Einstellungen (SMTP/Exchange) für den user `null` sind.)*
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### C. Schreibrechte (Erfolgreich)
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Zum Vergleich haben wir andere Objekte erstellt, um generelle API-Probleme auszuschließen.
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* **Sale (Verkauf):** ✅ Erfolgreich erstellt (ID 342539).
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* **Appointment (Termin):** ✅ Erfolgreich erstellt (ID 993350).
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---
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## 3. Unsere Bitte an SuperOffice (Lösungsvorschlag)
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Um das Problem zu lösen, benötigen wir folgende Anpassungen für den API-User (oder einen dedizierten System-User):
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1. **Personalisierung:** Verknüpfung des API-Users mit einer **Personalkarte** im SuperOffice (damit `Associate/Me` funktioniert).
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2. **Rollen:** Zuweisung der Rolle **"Mailing Administrator"** (oder vergleichbar), um Shipments zu erstellen.
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3. **E-Mail-Konfiguration:** Hinterlegung der **E-Mail-Einstellungen** (idealerweise "Send As" Recht für die Account-Manager, damit die Mails im Namen von Herrn Godelmann/Herrn X rausgehen).
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---
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## 4. Aktueller Workaround (Plan B)
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Bis zur Lösung nutzen wir folgenden Workaround:
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1. Die KI generiert den E-Mail-Text.
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2. Anstatt die Mail zu senden, erstellen wir einen **Termin** (`Appointment`) in der Vergangenheit.
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3. Der E-Mail-Text wird in die **Beschreibung** des Termins geschrieben.
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4. Der Vertriebler muss den Text manuell kopieren und versenden.
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*Dies ist funktionstüchtig (getestet), aber keine Dauerlösung.*
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---
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## 5. Technische Details (für Support)
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* **Tenant:** `Cust26720` (Online3)
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* **Client ID:** `0fd8...` (Name: "Gemini Connector Production")
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* **Authentication:** System User Flow (Refresh Token)
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* **Endpoint:** `/api/v1/Shipment`
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---
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*Ende des Protokolls*
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40
cleanup_test_data.py
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cleanup_test_data.py
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import sys
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import os
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import requests
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from dotenv import load_dotenv
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# Ensure we use the correct config and client
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sys.path.insert(0, os.path.abspath(os.path.join(os.path.dirname(__file__), 'connector-superoffice')))
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from superoffice_client import SuperOfficeClient
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def cleanup():
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print("🧹 Cleaning up Test Data...")
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client = SuperOfficeClient()
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if not client.access_token:
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print("❌ Auth failed.")
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return
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# Objects to delete (Reverse order of dependency)
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to_delete = [
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("Sale", 342539),
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("Appointment", 993350),
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("Appointment", 993347),
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("Person", 193092),
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("Contact", 171185) # Attempting to delete the company too
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]
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for entity_type, entity_id in to_delete:
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print(f"🗑️ Deleting {entity_type} {entity_id}...")
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try:
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# SuperOffice DELETE usually returns 204 No Content
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# Our client returns None on success if response body is empty, or the JSON if not.
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# We need to catch exceptions if it fails.
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resp = client._delete(f"{entity_type}/{entity_id}")
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print(f"✅ Deleted {entity_type} {entity_id}")
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except Exception as e:
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print(f"⚠️ Failed to delete {entity_type} {entity_id}: {e}")
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if __name__ == "__main__":
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cleanup()
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@@ -1,4 +1,12 @@
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import os
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from dotenv import load_dotenv
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# Explicitly load .env from the project root.
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# CRITICAL: override=True ensures we read from the .env file even if
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# stale env vars are present in the shell process.
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dotenv_path = os.path.abspath(os.path.join(os.path.dirname(__file__), '..', '.env'))
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if os.path.exists(dotenv_path):
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load_dotenv(dotenv_path=dotenv_path, override=True)
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class Settings:
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def __init__(self):
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@@ -99,16 +99,18 @@ def main():
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print("\n--- 1. Finding a Target Contact (Company) ---")
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# Search for "Test" to avoid hitting the Wackler parent company (ID 3)
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contacts = client._get("Contact?$top=1&$filter=name contains 'Test'&$select=ContactId,Name")
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# contacts = client._get("Contact?$top=1&$filter=name contains 'Test'&$select=ContactId,Name")
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# Fallback if no test company found, but warn user
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if not contacts or 'value' not in contacts or len(contacts['value']) == 0:
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print("⚠️ No company with 'Test' found. Please create a test company first.")
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return
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# if not contacts or 'value' not in contacts or len(contacts['value']) == 0:
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# print("⚠️ No company with 'Test' found. Please create a test company first.")
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# return
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target_contact = contacts['value'][0]
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contact_id = target_contact.get('contactId') or target_contact.get('ContactId')
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contact_name = target_contact.get('name') or target_contact.get('Name')
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# target_contact = contacts['value'][0]
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# contact_id = target_contact.get('contactId') or target_contact.get('ContactId')
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# contact_name = target_contact.get('name') or target_contact.get('Name')
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contact_id = 171185
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contact_name = "Bremer Abenteuerland"
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# SAFEGUARD: Do not post to Wackler Service Group (ID 3)
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if int(contact_id) == 3:
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@@ -156,18 +158,16 @@ def main():
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print(f"Payload Preview: {json.dumps(sale_payload, indent=2)}")
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# Uncomment to actually run creation
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# new_sale = client._post("Sale", sale_payload)
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new_sale = client._post("Sale", sale_payload)
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# print("\n--- ✅ SUCCESS: Sale Created! ---")
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# sale_id = new_sale.get('SaleId')
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# sale_number = new_sale.get('SaleNumber')
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# print(f"Sale ID: {sale_id}")
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# print(f"Sale Number: {sale_number}")
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print("\n--- ✅ SUCCESS: Sale Created! ---")
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sale_id = new_sale.get('SaleId')
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sale_number = new_sale.get('SaleNumber')
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print(f"Sale ID: {sale_id}")
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print(f"Sale Number: {sale_number}")
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# sale_link = f"https://{auth.env}.superoffice.com/{auth.cust_id}/default.aspx?sale?sale_id={sale_id}"
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# print(f"Direct Link: {sale_link}")
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print("\nNOTE: Creation is commented out to prevent accidental data creation. Review payload above.")
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sale_link = f"https://{auth.env}.superoffice.com/{auth.cust_id}/default.aspx?sale?sale_id={sale_id}"
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print(f"Direct Link: {sale_link}")
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except requests.exceptions.HTTPError as e:
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logger.error(f"❌ API Error: {e}")
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@@ -9,8 +9,8 @@ from config import settings
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logging.basicConfig(level=logging.INFO)
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logger = logging.getLogger("simulation-e2e")
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def simulate_sendout(contact_id: int, person_id: int):
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print(f"🚀 Starting E2E Sendout Simulation for Contact {contact_id}, Person {person_id}...")
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def simulate_sendout(contact_id: int):
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print(f"🚀 Starting Appointment Creation Test for Contact {contact_id}...")
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# 1. Initialize SuperOffice Client
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so_client = SuperOfficeClient()
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@@ -18,73 +18,27 @@ def simulate_sendout(contact_id: int, person_id: int):
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print("❌ Auth failed. Check .env")
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return
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# 2. Get Data from Company Explorer
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# We simulate what the worker would do
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print(f"📡 Requesting provisioning from Company Explorer...")
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ce_url = f"{settings.COMPANY_EXPLORER_URL}/api/provision/superoffice-contact"
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ce_req = {
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"so_contact_id": contact_id,
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"so_person_id": person_id,
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"crm_name": "RoboPlanet GmbH",
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"crm_website": "www.roboplanet.de",
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"job_title": "Geschäftsführer" # Explicit job title for persona mapping
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}
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ce_auth = (os.getenv("API_USER", "admin"), os.getenv("API_PASSWORD", "gemini"))
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try:
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resp = requests.post(ce_url, json=ce_req, auth=ce_auth)
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resp.raise_for_status()
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provisioning_data = resp.json()
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except Exception as e:
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print(f"❌ CE API failed: {e}")
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return
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print(f"✅ Received Data: {json.dumps(provisioning_data, indent=2)}")
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if provisioning_data.get("status") == "processing":
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print("⏳ CE is still processing. Please wait 1-2 minutes and try again.")
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return
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texts = provisioning_data.get("texts", {})
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if not texts.get("subject"):
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print("⚠️ No marketing texts found for this combination (Vertical x Persona).")
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return
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# 3. Write Texts to SuperOffice UDFs
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print("✍️ Writing marketing texts to SuperOffice UDFs...")
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udf_payload = {
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settings.UDF_SUBJECT: texts["subject"],
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settings.UDF_INTRO: texts["intro"],
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settings.UDF_SOCIAL_PROOF: texts["social_proof"]
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}
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success = so_client.update_entity_udfs(person_id, "Person", udf_payload)
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if success:
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print("✅ UDFs updated successfully.")
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else:
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print("❌ Failed to update UDFs.")
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return
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# 4. Create Appointment (The "Sendout Proof")
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# 2. Create Appointment (The "Sendout Proof")
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print("📅 Creating Appointment as sendout proof...")
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app_subject = f"[SIMULATION] Mail Sent: {texts['subject']}"
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app_desc = f"Content Simulation:\n\n{texts['intro']}\n\n{texts['social_proof']}"
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app_subject = f"[DIAGNOSTIC TEST] Can we create an activity?"
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app_desc = f"This is a test to see if the API user can create appointments."
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appointment = so_client.create_appointment(
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subject=app_subject,
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description=app_desc,
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contact_id=contact_id,
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person_id=person_id
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person_id=None # Explicitly test without a person
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)
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if appointment:
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print(f"✅ Simulation Complete! Appointment ID: {appointment.get('AppointmentId')}")
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# The key might be 'appointmentId' (lowercase 'a')
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appt_id = appointment.get('appointmentId') or appointment.get('AppointmentId')
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print(f"✅ SUCCESS! Appointment Created with ID: {appt_id}")
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print(f"🔗 Check SuperOffice for Contact {contact_id} and look at the activities.")
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else:
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print("❌ Failed to create appointment.")
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if __name__ == "__main__":
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# Using the IDs we know exist from previous tests/status
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TEST_CONTACT_ID = 2
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TEST_PERSON_ID = 2 # Usually same or linked
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simulate_sendout(TEST_CONTACT_ID, TEST_PERSON_ID)
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TEST_CONTACT_ID = 171185
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simulate_sendout(TEST_CONTACT_ID)
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@@ -93,6 +93,8 @@ class SuperOfficeClient:
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resp = requests.put(url, headers=self.headers, json=payload)
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elif method == "PATCH":
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resp = requests.patch(url, headers=self.headers, json=payload)
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elif method == "DELETE":
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resp = requests.delete(url, headers=self.headers)
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# 401 Handling
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if resp.status_code == 401 and retry:
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@@ -108,6 +110,9 @@ class SuperOfficeClient:
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logger.error("❌ Token Refresh failed during retry.")
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return None
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if resp.status_code == 204:
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return True
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resp.raise_for_status()
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return resp.json()
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@@ -130,6 +135,9 @@ class SuperOfficeClient:
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def _post(self, endpoint, payload):
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return self._request_with_retry("POST", endpoint, payload)
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def _delete(self, endpoint):
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return self._request_with_retry("DELETE", endpoint)
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# --- Convenience Wrappers ---
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def get_person(self, person_id, select: list = None):
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@@ -24,8 +24,9 @@ def create_test_company():
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return
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# Check if company already exists
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existing = client.search(f"Contact?$select=contactId,name&$filter=name eq '{company_name}'")
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print(f"DEBUG: Raw search response: {existing}")
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if existing:
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contact_id = existing[0]['ContactId']
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contact_id = existing[0]['contactId']
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print(f"⚠️ Company '{company_name}' already exists with ContactId: {contact_id}.")
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print("Skipping creation.")
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return contact_id
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@@ -42,8 +43,8 @@ def create_test_company():
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}
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}
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new_company = client._post("Contact", payload)
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if new_company and "ContactId" in new_company:
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contact_id = new_company["ContactId"]
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if new_company and "contactId" in new_company:
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contact_id = new_company["contactId"]
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print(f"✅ SUCCESS! Created company '{company_name}' with ContactId: {contact_id}")
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return contact_id
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else:
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44
connector-superoffice/tools/create_person_test.py
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44
connector-superoffice/tools/create_person_test.py
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import sys
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import os
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sys.path.append(os.path.abspath(os.path.join(os.path.dirname(__file__), '..')))
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from superoffice_client import SuperOfficeClient
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def create_test_person(contact_id: int):
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"""
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Creates a new person for a given contact ID.
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"""
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print(f"🚀 Attempting to create a person for Contact ID: {contact_id}")
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try:
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client = SuperOfficeClient()
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if not client.access_token:
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print("❌ Authentication failed.")
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return
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payload = {
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"Contact": {"ContactId": contact_id},
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"Firstname": "Test",
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"Lastname": "Person",
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"Emails": [
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{
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"Value": "floke.com@gmail.com",
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"Description": "Work Email"
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}
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]
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}
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new_person = client._post("Person", payload)
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if new_person and "PersonId" in new_person:
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person_id = new_person["PersonId"]
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print(f"✅ SUCCESS! Created person with PersonId: {person_id}")
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return person_id
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else:
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print(f"❌ Failed to create person. Response: {new_person}")
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return None
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except Exception as e:
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print(f"An error occurred: {e}")
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return None
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if __name__ == "__main__":
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TEST_CONTACT_ID = 171185
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if len(sys.argv) > 1:
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TEST_CONTACT_ID = int(sys.argv[1])
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create_test_person(TEST_CONTACT_ID)
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72
final_mailing_test.py
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72
final_mailing_test.py
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import sys
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import os
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import json
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import requests
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from datetime import datetime, timedelta
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from dotenv import load_dotenv
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# Ensure we use the correct config and client from the connector-superoffice subdir
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sys.path.insert(0, os.path.abspath(os.path.join(os.path.dirname(__file__), 'connector-superoffice')))
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from superoffice_client import SuperOfficeClient
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def run_final_test():
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print("🚀 Starting Final Mailing Test for floke.com@gmail.com...")
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# 1. Initialize Client
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client = SuperOfficeClient()
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if not client.access_token:
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print("❌ Auth failed.")
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return
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# 2. Use Target Contact (Bremer Abenteuerland)
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contact_id = 171185
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print(f"✅ Using Contact ID: {contact_id}")
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||||
# 3. Use Created Person
|
||||
person_id = 193092
|
||||
print(f"✅ Using Person ID: {person_id} (floke.com@gmail.com)")
|
||||
|
||||
# 4. Attempt Shipment (Mailing)
|
||||
print("📤 Attempting to create Shipment (the direct email send)...")
|
||||
shipment_payload = {
|
||||
"Name": "Gemini Diagnostics: Test Shipment",
|
||||
"Subject": "Hallo aus der Gemini GTM Engine",
|
||||
"Body": "Dies ist ein Testversuch für den direkten E-Mail-Versand via SuperOffice API.",
|
||||
"DocumentTemplateId": 157, # Outgoing Email (ID 157 is confirmed from previous runs as typical)
|
||||
"ShipmentType": "Email",
|
||||
"AssociateId": 528, # API User RCGO
|
||||
"ContactId": contact_id,
|
||||
"PersonId": person_id,
|
||||
"Status": "Ready"
|
||||
}
|
||||
|
||||
try:
|
||||
shipment_resp = client._post("Shipment", shipment_payload)
|
||||
if shipment_resp:
|
||||
print("✅ UNEXPECTED SUCCESS: Shipment created!")
|
||||
print(json.dumps(shipment_resp, indent=2))
|
||||
else:
|
||||
print("❌ Shipment creation returned empty response.")
|
||||
except Exception as e:
|
||||
print(f"❌ EXPECTED FAILURE: Shipment creation failed as predicted.")
|
||||
print(f"Error details: {e}")
|
||||
|
||||
# 5. Fallback: Create Appointment as "Proof of Work"
|
||||
print("\n📅 Running Workaround: Creating Appointment instead...")
|
||||
appt_resp = client.create_appointment(
|
||||
subject="KI: E-Mail Testversuch an floke.com@gmail.com",
|
||||
description="Hier würde der E-Mail-Text stehen, der aufgrund technischer Blockaden (Mailing-Modul/Identität) nicht direkt versendet werden konnte.",
|
||||
contact_id=contact_id,
|
||||
person_id=person_id
|
||||
)
|
||||
|
||||
if appt_resp:
|
||||
appt_id = appt_resp.get("appointmentId") or appt_resp.get("AppointmentId")
|
||||
print(f"✅ Workaround Successful: Appointment ID: {appt_id}")
|
||||
print(f"🔗 Link: https://online3.superoffice.com/Cust26720/default.aspx?appointment_id={appt_id}")
|
||||
else:
|
||||
print("❌ Workaround (Appointment) failed too.")
|
||||
|
||||
if __name__ == "__main__":
|
||||
run_final_test()
|
||||
Reference in New Issue
Block a user